GRANDSTAND TICKETS LTD – TERMS AND CONDITIONS
“your” or “you” is the lead name in the booking
“we” or “us” is GRANDSTAND TICKETS LTD
“Supplier” is the accommodation, transport, or event supplier
Section 1 – General
1.1 – Acceptance of Terms
This website is available to you on the condition that you acceptance of the terms and conditions contained herein. Your use of this website constitutes your agreement to all the terms and conditions.
The terms are a binding agreement between GRANDSTAND TICKETS LTD, and yourself (Client, Customer, You and Your refers to you). Supplier, Organiser, Event Organiser/ Organisation and the/an event, refer to an event held at a specific date and time for which tickets have been purchased. Any use of the mentioned terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
These terms and conditions shall be deemed severable. In the event that any term is deemed to be unenforceable or invalid, such term shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining terms.
1.2 – Financial Responsibility
You assume financial responsibility for all transactions made under your name or account. You must be over 18 years old to make a purchase and have the legal capacity to make the transaction.
All rights reserved.
Section 2 – Tickets
2.1 – Alternative Seating
Seats numbers are allocated by the Supplier. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket. The Supplier or GRANDSTAND TICKETS LTD reserves the right to provide alternative seats to those specified on the ticket.
Viewing area facilities including grandstand covers and large-screen televisions do not constitute part of the ticket value and they can be withdrawn or amended without notice.
2.2 – Terms & Conditions of the Supplier/Event Organiser
Tickets sold are subject to the terms and conditions of the Supplier, and the additional terms and conditions of GRANDSTAND TICKETS. Please contact us if you require a copy of Supplier conditions for your event.
In exceptional circumstances, the Supplier may reserve the right to make minor alterations to the advertised arrangements.
The Supplier reserves the right to refuse you admission if your admission to the event might be a risk to (a) the safety of the audience and/or yourself; and/or (b) affect the enjoyment of members of the audience; and/or (c) affect the running of the event, performance or task, for example, if you act aggressively and/or appear to be under the influence of drink and/or drugs. Should this occur you will not be entitled to a refund.
In the event of breach of the contract by the Supplier, the Supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Supplier at the date of the contract for the sale of tickets.
Ticket holders consent to filming and sound recording as members of the audience.
2.3 – Your Responsibilities
It is your responsibility to check whether an event, performance or time has been cancelled or rescheduled. GRANDSTAND TICKETS LTD will use its reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the Supplier.
Events may be cancelled or postponed by the Supplier for a variety of reasons. In this event, GRANDSTAND TICKETS LTD will not be held responsible for any such cancellations or postponements.
The ticket holder must comply with all relevant statutes, organisation regulations and safety announcements whilst attending the event.
Motorsport can be dangerous. GRANDSTAND TICKETS LTD cannot accept responsibility for any injury, loss, or cost as a result of attending the event. You attend at your own risk and any disputes must be taken up directly with the event organiser.
Where an age restriction applies for an event this will be indicated during the ticket booking process and confirmed on your booking confirmation. Please ensure that you carry proof of age, if appropriate, as GRANDSTAND TICKETS LTD can in no way be held liable for failure to comply with age restrictions imposed by the supplier and any subsequent action taken against such failure.
As a ticketing agent we do not control the running of the event. Any complaint about the event itself is the responsibility of the Supplier and not GRANDSTAND TICKETS.
2.4 – Refunds
You may be entitled to a refund if the event is cancelled, rescheduled or if there is a material change to the subject matter of the ticket contract that is what you have contracted to see. Please contact us via info@GRANDSTANDTICKETS.com for information on receiving a refund from the Supplier. Please note we may require you return to us your ticket un-defaced in its original state for you to receive a refund, and failure to do so may forfeit your entitlement to a refund of any description.
The amount of any refund provided is dependent on the circumstances and the decision of the Supplier. Refunds will not include service fees, booking fees, delivery costs, and may not include GRANDSTAND TICKETS LTD ticket margin/commission. Any fee for Booking Protection cover is non-refundable.
Refunds will be paid in the currency of the ticket, and exchanged into your local currency at the prevailing rate.
2.5 – Currency
Tickets are sold in their currency of issue, and exchanged into your local currency at the prevailing rate.
Tickets are sold in Euros, unless otherwise stated. Tickets not sold in Euros are as follows:
Pounds Sterling (GBP):
– Formula 1 British Grand Prix
– MotoGP British Grand Prix
UAE Dirham (AED):
– Formula 1 Abu Dhabi Grand Prix
Canadian Dollars (CAD):
– Formula 1 Canada Grand Prix
US Dollars (USD):
– Formula 1 Bahrain Grand Prix
– Formula 1 Malaysia Grand Prix
– Formula 1 Mexico Grand Prix
– Formula 1 Brazil Grand Prix
– Formula 1 Russian Grand Prix
– Formula 1 United States Grand Prix
– Moto GP Americas Grand Prix
– MotoGP Indianapolis Grand Prix
– MotoGP United States Grand Prix (Laguna Seca)
– NACSAR Daytona 500
Section 3 – Pricing and Payment
3.1 – Pricing Errors
If an honest error has been made with displayed prices on the GRANDSTAND TICKETS LTD website, we reserve the right to ask you for the difference in payment before confirming an order, releasing tickets, or reserve the right to cancel the order.
3.2 – Ticket Face Value
The price printed on your ticket or other documentation may not always match the price you have paid on your booking. This is due to tickets being provided by various suppliers at different prices to which we may add a mark-up. Further, GRANDSTAND TICKETS LTD may also be subject to paying service charges to suppliers, which the face value of a ticket may not always indicate.
3.3 – VAT
All prices are inclusive of any applicable VAT.
3.4 – Payment & Currencies
The amount to be paid and the currency used are stated on the checkout and booking pages and cannot be contested unless a genuine pricing mistake exists. Please note that no hidden charges or currency exchange fees are applied to your order by our company. In some cases, foreign exchange rate fees may be applied by your bank.
Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the total booking cost subject to increase. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied. To minimise the effects of credit card fraud, we reserve the right to carry out random checks, including the use of third party fraud agencies, and may request you to either email, or post to us proof of your address, identification, a copy of the credit card and recent statement before issuing any order.
Bookings must be paid for in full within the period of payment agreed on the invoice or email. GRANDSTAND TICKETS LTD has the right to resell tickets and cancel invoices if payment is not made according to the conditions. Any deposit paid may be forfeited if you do not comply with the
If prices change on a booking before it is confirmed, GRANDSTAND TICKETS LTD reserve the right to request the additional cost or refund you in full.
Section 4 – Booking
4.1 – Payments & Confirmation
A successful payment to GRANDSTAND TICKETS LTD does not guarantee your booking will be secured. Only when your payment is fully cleared will we attempt to confirm your booking. Any material from GRANDSTAND TICKETS LTD that implies payment clearance will lead to a confirmed booking is done for the purposes of explanation and because this is the normal process.
The customer will receive a Confirmation Order e-mail sent to the e-mail address he/she provided. The Order Confirmation e-mail is for informational purposes only.
If we are unable to fulfil your booking request, we will contact you to advise you of the situation. At this point we will give you the option of amending your booking or obtaining a full refund if applicable.
4.2 – Cancellations
Bookings cannot be cancelled once paid as this is the policy of Suppliers. If you are not covered or are unable to make a claim, at the discretion of GRANDSTAND TICKETS LTD if we are able to re-allocate your booking to a separate customer, then a partial refund may be offered. Please contact us for any cancellation requests.
4.3 – Your Responsibilities
It is your responsibility to monitor the status of your order. Failure to receive correspondence from GRANDSTAND TICKETS LTD after an order has been placed does not guarantee a void order and so you must clarify any order queries with GRANDSTAND TICKETS.
It is your responsibility to attain a transportation method to the event to which you have bought tickets. GRANDSTAND TICKETS LTD is not liable for any delays or failure of transportation to the event caused by third parties or external factors such as weather or traffic. The third parties or Organisers may provide their own terms and conditions.
4.4 – Reselling Your Tickets
If you choose to resell your tickets purchased on our website through any reselling platform or via other outlets, GRANDSTAND TICKETS LTD is not responsible for the fulfilment of the third-party reception of the ticket nor liable for any costs or consequences associated with the delivery of the tickets to the third party.
4.5 – Purchase Through a Resale Platform
If you have purchased a ticket on a resale platform (such as Viagogo or secondary market sites), GRANDSTAND TICKETS LTD is not responsible for the delivery of the ticket to you and is not liable for any costs or consequences associated with tickets purchased through resellers. You must contact the reseller platform directly in case of any issues with resold tickets.
Section 5 – Delivery
5.1 – Courier Delivery
Courier delivery is made using tracked Royal Mail Next Day Special Delivery, DHL Worldwide Express or FedEx courier.
5.2 – Order Tracking & Delivery
Many Suppliers do not make tickets and documents available until approximately 2-4 weeks prior to the event. We will dispatch your order contents as soon as we receive them, but cannot be held responsible for any external problems or delays regarding the delivery date.
An email will be sent to the email address supplied by you when your order has been dispatched and this information is also available by logging-in to your GRANDSTAND TICKETS LTD online account. It is your responsibility to monitor delivery and to make sure you are available to sign for the delivery. You must contact either the courier directly or GRANDSTAND TICKETS LTD to notify of any delivery issues a minimum of 5 working days before the start of the event (or the next working day after the estimated delivery date if the package is to be delivered within this period). Failure to be available to accept the delivery or sufficiently notify of non-delivery including subsequent consequences from this failure can in no way be attributed to GRANDSTAND TICKETS.
5.3 – Failure to Accept Delivery
If the courier returns your delivery to us as a result of you providing incorrect address information or failure to accept the delivery, then you will be charged for re-delivery including any costs incurred for the tickets being returned. Please note: if you are unavailable on the first delivery attempt, the courier will hold the package for a short period to allow for collection/re-delivery. Please use the tracking information to monitor any failed delivery attempts.
5.4 – Ticket Collections
If it becomes impractical to courier your order, due to the proximity of an event or in circumstances beyond our control, we reserve the right to make your order available for collection immediately prior to the event, performance or activity. You will be notified by telephone, email or in writing (using the details provided at the time of booking) if this becomes necessary. In some instances, the organiser may require you to provide a personal identification number in advance to authorise the collection.
For box office collections, it is your responsibility to ensure you attend the correct box office within the specified opening hours to collect your tickets and failure to do so including subsequent consequences from this failure can in no way be attributed to GRANDSTAND TICKETS.
For certain products and delivery methods, the venue may require us to provide them with your contact details for fulfilment purposes only.
5.5 – Your Responsibilities
Lost, left-behind, stolen, damaged or defaced tickets after dispatch will be your responsibility and no refunds will be made whatsoever. We will always do our best to assist with these issues but any action will be at the discretion of the Supplier.
Section 6 – Site Usage
This website or platform is for your personal and non-commercial use. The content and information, as well as the framework used to offer such content and information, belongs to GRANDSTAND TICKETS LTD or its partners.
All information on this site is for guidance purposes only. Whilst we make every effort to provide useful information, we make no guarantees that the written and visual media is accurate or up-to-date. This includes circuit diagrams and ticket information. It is your responsibility to confirm any details relating to your booking prior to placing your order with GRANDSTAND TICKETS. If you need more accurate information, such as official circuit diagrams, then please contact us and we will do our best to help.
GRANDSTAND TICKETS LTD shall not be liable for any direct or indirect damage arising from the use of this website or platform, any information, product or service, whether based on contract, tort or strict liability; even if GRANDSTAND TICKETS LTD has been advised of possible damage.
Whilst reasonable efforts are made to protect security and your privacy, no guarantees can be made. GRANDSTAND TICKETS LTD accepts no responsibility for a third part gaining unauthorised access to customer data or the consequences of such an attack. For full details on our security measures please contact us.
Section 7 – Other
United Kingdon is our country of domicile. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of England & Wales.
Additional terms and conditions may apply to reservations and other uses of portions of this site (https://www. GRANDSTANDTICKETS.com), and you agree to abide by such other terms and conditions.
If we feel it is necessary to take any action to enforce these terms and conditions, we will be entitled to recover from you, and you agree to pay, all reasonable and necessary legal fees, in additional to any other relief, at law or in equity to such an entitlement by us.
“Best Price Guarantee” is available only when advertised. Any claim repayable would be the difference between the total price paid on GRANDSTAND TICKETS LIMITED (exclusive of any insurance), and the standard, non-promotional, pricing available globally on any competitor website inclusive of delivery and service fees but exclusive of any insurance. Guarantee is applicable to pricing shown for identical product that is:
– publicly available to purchase,
– on primary sale website,
– from an official ticket provider,
– on same day of purchase and up to seven days after purchase and in the same currency of the price paid on www.grandstandtickets.com.
Pricing must be able be verifiable by GRANDSTAND TICKETS LTD, and therefore must be a publicly visible website. GRANDSTAND TICKETS LTD decision is final. Claim can only be requested once order has already been placed on www. GRANDSTANDTICKETS.com and successful claims will be repayable in the form of a refund, rather than a discount at time of purchase. For a claim to be requested, please write to GRANDSTAND TICKETS LTD at info@GRANDSTANDTICKETS.com outlining where pricing is cheaper along with all site details, along with your contact details. GRANDSTAND TICKETS LTD will then validate claim and contact you within 3 working days. Credit will be payable within 28 days after claim has been validated.
GRANDSTAND TICKETS LTD is an official ticket provider for many sports events across the world including Formula 1, MotoGP, Motocross and Tennis. From General Admission passes to tailor-made packages, our team commits to offering sports fans the best deals on the market. Our multi-lingual ticket shop offers several payment methods via a secured payment process. Orders are safely delivered by DHL or can be picked-up directly on-site.