Question 1

How do I buy tickets?

Accepted Answer

Browse our events, select the tickets you want, and proceed to checkout. We compare prices from verified suppliers so you always get the best deal. Once you complete payment, you'll receive a confirmation email with your order details.

Question 2

Can I buy tickets for someone else?

Accepted Answer

Yes. During checkout you can enter the attendee's name if required by the event organiser. Some events require ID matching the ticket holder's name, so please ensure the details are correct.

Question 3

Is there a limit on how many tickets I can buy?

Accepted Answer

Ticket limits vary by event and supplier. Any restrictions will be shown on the event page before you add tickets to your cart. If you need a large group booking, contact our support team and we'll do our best to help.

Question 4

Can I choose my seats?

Accepted Answer

Seat selection depends on the event and supplier. Where available, you can choose specific categories such as grandstand, general admission, or VIP hospitality. Exact seat numbers are typically assigned closer to the event date.

Question 5

Do I get instant confirmation?

Accepted Answer

Yes. Once your payment is processed successfully, you'll receive an instant email confirmation with your order reference number and a summary of your booking.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely through Stripe with 256-bit SSL encryption.

Question 7

Can I pay in my local currency?

Accepted Answer

Yes. We support multiple currencies including GBP, EUR, USD, CAD, AUD, and NZD. Prices are automatically displayed in your local currency based on your location, and you can change currency at any time.

Question 8

Why do prices vary between suppliers?

Accepted Answer

We aggregate tickets from multiple verified suppliers, each with their own pricing. This means you can compare options and choose the best value. Prices may also vary based on category, availability, and demand.

Question 9

Are there any hidden fees?

Accepted Answer

No. The price you see at checkout is the price you pay. All taxes and service charges are included in the displayed price. There are no surprise fees at the final step.

Question 10

How will I receive my tickets?

Accepted Answer

Delivery method depends on the event and supplier. Most tickets are delivered electronically via email as e-tickets or mobile tickets. Some events may require physical tickets, which are shipped via tracked courier. Your confirmation email will specify the delivery method.

Question 11

When will I receive my tickets?

Accepted Answer

E-tickets are typically delivered within 24-72 hours of booking, though some may arrive closer to the event date depending on the organiser's release schedule. Physical tickets are usually dispatched 2-4 weeks before the event.

Question 12

What if I haven't received my tickets?

Accepted Answer

If you haven't received your tickets within the expected timeframe, check your spam/junk folder first. If they're not there, contact our support team with your order reference number and we'll chase this up with the supplier immediately.

Question 13

Can I cancel or change my order?

Accepted Answer

Event tickets are generally non-refundable and non-exchangeable once confirmed, as they are sourced from third-party suppliers. However, if you need to make changes, contact our support team as soon as possible and we'll explore your options.

Question 14

What happens if an event is cancelled?

Accepted Answer

If an event is officially cancelled by the organiser, you are entitled to a full refund. We will contact you directly with refund instructions. Refunds are typically processed within 14 business days.

Question 15

What if an event is postponed or rescheduled?

Accepted Answer

If an event is rescheduled, your tickets will normally be valid for the new date. If you cannot attend the new date, contact our support team to discuss your options. Refund eligibility depends on the supplier and event organiser's policy.

Question 16

How long do refunds take?

Accepted Answer

Once approved, refunds are processed within 5-10 business days. The refund will be returned to the original payment method. Please allow additional time for your bank or card provider to reflect the refund in your account.

Question 17

Do I need an account to buy tickets?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track your orders, save your details for faster checkout, and receive personalised event recommendations.

Question 18

How do I contact customer support?

Accepted Answer

You can reach our support team via the Contact page on our website. We're available 7 days a week and aim to respond to all enquiries within 24 hours. For urgent issues close to an event date, please mention the event date in your message.

Question 19

Are your tickets genuine?

Accepted Answer

Absolutely. We only work with verified, trusted suppliers. Every ticket sold through Grandstand Tickets is 100% genuine and guaranteed. If there is ever an issue with ticket validity, we will provide a full refund or replacement.

Question 20

Can I sit with my group?

Accepted Answer

If you purchase multiple tickets in a single order, they will be allocated together wherever possible. For large groups or specific seating requests, contact our support team before ordering and we'll work with the supplier to accommodate your needs.

Help Centre

Ordering & Booking

Payments & Pricing

Delivery & Tickets

Changes, Cancellations & Refunds

Account & Support

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